WORK WITH US!
You are excited to be part of a fast paced online education company that is creating waves in the digital marketing industry. You are a highly motivated, A-player who is as passionate about personal growth as we are. And you are eager to have a direct impact on helping others become the best versions of themselves.
Team Hawk exists to help entrepreneurs package their skills, raise their rates and sell their services consistently. We are growing quickly and looking for a hawkeye to be the right hand to our Client Success Manager as a Client Success Assistant.
Client Success Assistant – Part-Time Employee Position Available Now
This position has three primary functions:
+ Provide excellent customer experiences for our paid clients. When it comes to our customers and tribe, we lead with compassion.
+ Synthesize clients feedback and work with internal teams to respond to clients needs.
+ Create evangelists and advocates among our clients base.
The primary goals of this position are to:
+ Take ownership of customers issues and follow problems through to resolution with the intention of increasing conversions, satisfaction, loyalty, and retention.
+ Oversee “client experience” and make sure each client feels seen & cared for, and that our clients know how to get support if/when needed.
+ Commit to providing value at every interaction.
The Client Success Assistant is an advocate on behalf of our company to our audience by representing the business on a very personal level.
The position is also an advocate on behalf of our customers, monitoring conversations and providing feedback to our company so that we ensure that every decision we make supports our community in the best way.
This position reports directly to the Client Success Manager, while also working closely with other key members of the team.
This position involves working Monday – Friday, and sometimes responding to support tickets and comments outside of normal 9 – 5 Eastern work hours. This position is 100% work from home. Our dream Client Success Assistant is open to finding their own rhythm and creating a schedule that serves their life while also ensuring they get the job done.
This opportunity requires 20 hours per week to start with plenty of room for growth.
You must be available 9a – 5p (Pacific OR Eastern), Monday – Friday. You get to work from home or anywhere there is reliable internet access, but you must LIVE within the USA.
Compensation is $17/hour, plus paid holidays including: New Years Eve, New Years Day, Washington’s Birthday, Memorial Day, Juneteenth, Independence Day, Labor Day, Veterans’ Day, Thanksgiving Day, Day After Thanksgiving, Christmas Eve, Christmas Day, plus any day the office is officially closed.
This is a PART TIME EMPLOYEE position with opportunities for growth.
We ONLY want people who are fully committed to working with us and helping us build a world class coaching business.
Please do NOT apply if:
+ you have your own virtual assistant or marketing company and want to continue to serve multiple clients
+ you are looking for something temporary
You Must Have:
+ Works very well with other people and can build rapport quickly with both team members and paid clients
+ Is an independent, self-starter
+ Is not locked into just working 9-5 but embraces a “until it gets done” attitude
+ Problem solving (right solutions, right time)
+ Professional yet sociable
+ Is not afraid of new challenges
+ Loves learning new things and can implement new ideas quickly
+ Adapts really well to changes on-the-go
+ Comfortable with difficult conversations
+ Can handle direct & blunt feedback
+ Can juggle lots of moving pieces while staying collected and organized
Software We Use:
+ Active Campaign
+ Google Apps (Docs, Sheets, Drive, etc.)
* Experience with these softwares is preferred, but we are willing to train you if you do not have any experience
You’ll be uber successful here if you are a human that:
+ Is not afraid of new challenges.
+ Loves learning new things and can implement new ideas quickly.
+ Adapts really well to changes on-the-go.
+ Genuinely cares – It’s not just felt, but expressed.
+ Is proactive. You don’t wait. You take initiative. You ask. You act. You look for ways to do more than expected.
+ Is a team player. You want to ride and thrive with us. We’re not looking for rockstar performers, so much as rock solid partners.
+ Takes ownership. You take ownership, accountability, and responsibility. (There is no blame, excuses, or denial around here).
+ Can handle direct, blunt feedback without taking it personally (Jereshia is a straight shooter).
+ Shows up with passion and energy to give their best. We are not expecting you to be perfect to qualify for this position but we do expect you to have a desire to progress and grow.
Key Responsibilities Of Your Role:
1) Manage Student + Client Facebook Group
- Admit people into group
- Welcome new students
- Schedule posts provided by team
- Check in with clients on recurring prompt posts
2) Manage Email Inbox
- Manage company’s core email inboxes
- Reach inbox zero within 24 hours
- Address all of the senders questions and concerns
- Respond efficiently to important email messages
3) Coaching Program Support
- Upload coaching call recordings to client portal
- Document client wins (storing screenshots in Slack)
- Order and confirm shipment of new client gifts (as provided by team)
- Have one quality interaction with every client at least once every 14 days (through text, messenger, audio, video)
- Provide personal touches during big life moments: Death, births, weddings
4) Manage New Client On-boarding Process
- Send a Google Voice text message to new students
- Send a handwritten card to new students (materials provided by team)
- Call and conduct new student welcome calls
Additional expectations include:
- Maintain and/or update existing tasks in project management software as directed by the Project Manager
- Update SOP’s as needed to reflect the most up-to-date processes
- Stay up-to-date on new episodes of the “Jereshia Said” Podcast and all of Jereshia’s training courses
- Participate in Weekly L10 Leadership Meeting
- Participate in monthly 1:1 check ins
HOW TO APPLY
Please click the link below and complete the application. We expect there to be a high volume of applicants, so apply now!
Click here to apply for the position of Client Success Assistant : https://jereshia.typeform.com/to/A012kFbf
Applications close August 21, 2020, but if the right applicant comes along, we’ll close early.
If you want to step into a role with a great opportunity, enjoy knowing all the details and have an entrepreneurial spirit, this just might be the role for you!